Terms of Service

These terms apply from the moment you subscribe to a plan. Please read them; they are short on purpose.

1. Who we are

Little Web Lab is the trading name of Nedas Mikelionis, a sole trader based in the UK, 3 Tattershall Road, Boston, Lincolnshire, PE21 9JG, UK. In these terms “we”, “us” and “our” mean Little Web Lab; “you” and “your” mean the business that subscribes to a plan.

Email: [email protected] · Website: littleweblab.com

2. The service — what each plan includes

Every plan is a fully managed website: we design it, build it, host it, look after your domain, and make the everyday changes for you. Each plan includes everything in the plan below it.

• Get Online — £40 a month. A professional website on your own domain: photo gallery, contact form (delivered to your own email), tap-to-call, opening hours with a live “open now” indicator, WhatsApp button, embedded map, cookieless visitor statistics, a printable QR code, and your Google Business Profile set up.
• Get Leads — £80 a month. Everything in Get Online, plus a page for each of your services, a smart quote form with photo and document upload, instant lead alerts to your phone and email, a branded automatic reply to enquirers, a reviews wall and review-request link, your live Google rating, a before/after gallery (when you give us photos), request-a-callback, and read-only lead history in your Little Web Lab dashboard.
• Get Booked — £150 a month. Everything in Get Leads, plus online booking (or online ordering) 24 hours a day, built into your site, with automatic confirmations and reminders by email and a “Book” button you can use everywhere (Google, Instagram, Facebook). Booking, ordering and any payments run in a third-party booking tool that you own — your existing one if you have one, otherwise a free account in your name (Setmore by default) — which we set up, connect to your site and manage for you. That account, its diary, its customer records and any money taken through it are yours, and its own terms apply. Extras such as deposits, card payments, calendar sync or extra staff diaries depend on what your booking tool offers; some carry the provider's own charge, paid by you directly to the provider — we always tell you the price before switching one on. Your Little Web Lab dashboard shows your website stats, enquiries and leads, change requests, plan and billing, and a link through to your booking tool; it does not store your bookings.

Not included in any plan: bespoke apps, multi-location setups and other heavier work. That is the “Let's talk” path, quoted separately and only ever with your say-so.

Getting found. We do real work to help you get found locally — the Google Business Profile, reviews, the basics of local search. No honest studio can promise a Google position, and we don't. We'll always tell you plainly how it's going.

3. What you provide

• Accurate details about your business (name, address, phone, hours, services, prices).
• The photos, logo and words you want on the site, and the right to use them. If you send us something you don't own — a photo from someone else's site, a competitor's text — we will take it down when we find out, and you are responsible for any claim that follows.
• A genuine, lawful business. We can refuse or stop work on a site used for anything illegal, misleading, or that would bring us into disrepute.
• Roughly ten minutes of your time at the start. After that, you can be as involved or as hands-off as you like.

4. Payment

• Setup is £0. Your fee starts when your site goes live.
• Monthly plans are billed monthly in advance on the day of the month your site went live.
• Annual plans are billed yearly in advance at ten months' price for twelve months — two months free (£400 / £800 / £1,500).
• Payments are taken by card through Stripe, our payment provider. Card fees are our cost, not yours. You can update your card, switch between monthly and annual, or cancel in your billing portal at any time.
• Prices are as published on littleweblab.com. Right now we are not VAT registered, so the price you see is the price you pay. If that changes, we will give you at least 30 days' notice before any VAT is added.
• We can change a plan's price, but only with at least 30 days' notice by email, and never within a period you've already paid for. If you don't like the new price, you can cancel before it takes effect.
• Everything needed to run your site is in the fee. If something would ever cost extra (a paid add-on you ask for, a domain with an unusually high renewal price), we tell you first and you decide. We never quietly add a bill.

5. Changes to your site and fair use

Everyday changes are unlimited and included. Text, photos, opening hours, prices, holiday notices, swapping a section, updating a service — send them however suits you (WhatsApp, email, the dashboard) and we'll make them within 2 business days. No meters, no per-change fees.

What counts as a new job rather than an everyday change: a brand-new page or section that doesn't exist yet, a redesign or new look, a new feature that belongs to a higher plan, or a complete change of direction for the business. For those we'll suggest the right route — usually moving up a plan, or a small separate build quoted up front — and nothing happens until you say yes.

Fair use. “Unlimited” means what it says for a normal small business. If a request pattern becomes unreasonable (for example, several changes a day, every day, or asking us to act as a general design or marketing department), we'll talk to you about a plan that fits before we do anything else.

6. Cancellation and cooling-off

Monthly plans. Cancel any time, for any reason, in your billing portal or by emailing us. Your site stays live to the end of the month you've paid for, and no further payments are taken. No notice period, no exit fee.

Annual plans. Cancel any time; your site stays live to the end of the year you've paid for. We don't refund the remaining months of an annual plan, because the discount you received was in return for the commitment.

14-day cooling-off. If you change your mind within 14 days of subscribing and we haven't started building your site, tell us and we'll refund you in full. If we have started building within those 14 days (usually because you asked us to get going straight away), we refund the unused part of what you've paid, less a fair amount for the work done.

We can end the agreement too, with 30 days' notice, or immediately if you break these terms in a serious way (for example, using the site for something illegal). If we end it for our own reasons, we refund any period you've paid for but not received, and section 8 still applies — your domain and content go with you.

7. If you stop paying

We don't hold sites hostage, but we do need to be paid. If a payment fails:

• Days 1–7: nothing changes. Stripe retries your card automatically and emails you. Your site stays live.
• Day 14: if it still hasn't gone through, we email you to say the site will pause, and how to fix it (usually an updated card).
• Day 30: your site is replaced with a simple holding page. Nothing is deleted, and your domain stays exactly where it is.
• Pay the outstanding amount and the site comes straight back.
• Your domain is never withheld over money. If you decide to leave instead, section 8 applies in full even while a payment is outstanding.

8. Your domain and your content

• Your domain is yours, wherever it's registered. If you already own a domain, it stays exactly where it is — we never ask you to move it. To connect it to your site you add two DNS records we give you (or we add them for you using your registrar login, if you prefer). Your site is hosted on our infrastructure and is connected to your domain through those records.
• If you don't have a domain, we register one for you in an account under your email address, and keep helper access so we can manage renewals and settings for you. While you're on a plan, the renewal is included in your fee.
• When you leave, we hand the domain over to you in full — or transfer it to wherever you ask — free of charge, within 14 days of you asking, and remove our access. From then on you pay the domain's renewal (typically £8–£15 a year) yourself, or through whoever manages your next site.
• Your content is yours — your words, photos, logo, reviews and customer enquiries. On leaving we hand over a copy of the site's content and a static copy of the site's pages within the same 14 days, in a form that any web developer can use. The features that run on our systems (forms, lead alerts, the dashboard, automatic emails) stop working when you leave, because they live on our accounts, not yours. Your booking tool (Get Booked) is in your name, so it carries on regardless.
• We'll keep a backup of your content for 30 days after the plan ends in case you need it again, then delete it (personal data is handled as set out in section 12).

9. Our design and intellectual property

• The design of your site, the code, and the tools and systems we use to build and run it stay ours. You have a licence to use them for your site for as long as you're on a plan.
• When you leave, you keep your content (section 8) and may reuse the look of your site elsewhere. You may not resell or copy our systems, and the features that run on our platform aren't part of what's handed over.
• We may show your site in our portfolio and say you're a client. Tell us if you'd rather we didn't.
• A small “Made by Little Web Lab” line sits in the site footer. If you'd rather not have it, ask.

10. Availability and support

• Your site is hosted on a large global network (Cloudflare) built for very high uptime. We aim for your site to be available all the time, but we can't promise a specific percentage — no host can, and we won't pretend otherwise.
• Support hours: Monday to Friday, 9am to 5:30pm, excluding English bank holidays.
• Change requests: actioned within 2 business days.
• Site down: we treat it as urgent and start fixing it the same business day we know about it. If it goes down out of hours, message us and we'll pick it up first thing.
• Contact us on WhatsApp, by email, or through your dashboard.
• Now and then we need to update the systems behind your site. Where that means a short pause, we do it outside business hours and it usually takes minutes.

11. Liability

• We build and look after your site with reasonable care and skill.
• We're not responsible for things outside our control — an outage at a hosting, domain, payment, booking or email provider; a change to Google's search results; a problem caused by content or details you gave us; or a change you asked us to make.
• We're not liable for knock-on losses: lost business, lost profit, lost bookings, or damage to reputation.
• Where the law allows, our total liability to you, for anything arising in a 12-month period, is capped at the fees you paid us in that period.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else the law says can't be limited.
• These terms are for businesses. If you are a consumer, your statutory rights are not affected.

12. Your data and your customers' data

• Our Privacy Policy explains what we do with data about you.
• Enquiries, quote requests and bookings that come through your site belong to you. You are the “controller” of that data and we process it on your behalf, under our Data Processing Annex — a one-page document listing the providers we use and the rules we follow. It forms part of these terms and is available on request from [email protected].
• In short: we only use your customers' data to run your site and deliver their messages to you, we keep it for 24 months then delete it, and we delete it on request or when you leave.

13. Changes to these terms

If we update these terms we'll change the date at the top and email you about anything that matters. If a change makes things worse for you and you don't want to accept it, you can cancel before it takes effect and section 6 applies.

14. Governing law

These terms are governed by the law of England and Wales, and any dispute goes to the courts of England and Wales. If you're in Ireland or elsewhere, nothing here takes away rights you have under your own local law.

15. Contact

Anything unclear? Email [email protected] or message us on WhatsApp — we're happy to talk it through.