Terms of Service

These terms apply from the moment you subscribe to a plan. Please read them; they are short on purpose.

1. Who we are

Little Web Lab is a small web studio based in Boston, Lincolnshire, UK, run as a sole-trader business under that trading name. In these terms “we”, “us” and “our” mean Little Web Lab; “you” and “your” mean the business that subscribes to a plan. Our full legal identity (the proprietor and the address for serving documents) is in the Legal notice at the end of these terms.

Email: [email protected] · Website: littleweblab.com

2. The service — what each plan includes

Every plan is a fully managed website: we design it, build it, host it, look after your web address, and make the everyday changes for you. Each plan includes everything in the plan below it.

• Get Online — £40 a month. A professional website on your own domain: photo gallery, contact form (delivered to your own email), tap-to-call, opening hours with a live “open now” indicator, WhatsApp button, embedded map, cookieless visitor statistics, a printable QR code, and your Google Business Profile set up with you. You add us as a manager of your profile whenever it suits you — it never holds up paying or going live — and where Google asks the owner to verify a profile, that step is yours, because only the owner can complete it.
• Get Leads — £80 a month. Everything in Get Online, plus a page for each of your services, a smart quote form with photo and document upload, an instant email alert for every lead (it lands on your phone if your email does), a branded automatic reply to enquirers, a reviews wall and review-request link, your live Google rating, a before/after gallery (when you give us photos), request-a-callback, read-only lead history in your Little Web Lab dashboard, and, once you've made us a manager of your Google profile, its hours, photos and links kept in step with your site.
• Get Booked — £150 a month. Everything in Get Leads, plus online booking 24 hours a day, built into your site, with automatic confirmations and reminders by email and a “Book” button you can use everywhere (Google, Instagram, Facebook). Booking runs in a free Setmore account in your name — the one booking tool we set up, connect to your site and look after for you. That account, its diary and its customer records are yours, and Setmore's own terms apply. Setmore's free plan covers set-time appointments for up to three people taking bookings at one address, with no deposits; anything beyond that is a paid Setmore plan you would buy directly from them, and we'd tell you the price first. If you already use a different booking tool we put a plain “Book” button on your site pointing at it — we link to it, we don't set it up, run it or test it. Your Little Web Lab dashboard shows your website stats, enquiries and leads, change requests, plan and billing, and a link through to your booking diary; it does not store your bookings.

Not included in any plan: ongoing SEO, Google posts, chasing reviews for you, email addresses, online ordering, deposits, shops, apps, multi-location setups and other heavier work. Our three plans are what we sell. If you need something outside them, tell us through the “Need something more?” form; we'll reply within three working days and say honestly whether we can help. Nothing outside your plan is included unless we've agreed it with you in writing.

Getting found. What we do for your Google presence is exactly what your plan lists above: your Google Business Profile set up with you, and on Get Leads and Get Booked its hours, photos and links kept in step with your site. No honest studio can promise a Google position, and we don't.

3. What you provide

• Accurate details about your business (name, address, phone, hours, services, prices).
• The photos, logo and words you want on the site, and the right to use them. If you send us something you don't own — a photo from someone else's site, a competitor's text — we will take it down when we find out, and you are responsible for any claim that follows.
• A genuine, lawful business. We can refuse or stop work on a site used for anything illegal, misleading, or that would bring us into disrepute.
• Roughly ten minutes of your time at the start. After that, you can be as involved or as hands-off as you like.

4. Payment

• Setup is £0. We build your site first and show it to you on a private preview link. Nothing is charged, and no card is asked for, until you have seen it. Your first payment is what asks us to make it live; we then take it live on your web address within 3 working days, once we have access to it.
• Monthly plans are billed monthly in advance, on the same day of the month as that first payment.
• Annual plans are billed yearly in advance at ten months' price for twelve months (£400 / £800 / £1,500). Monthly and yearly are simply the two halves of our price list; neither is an offer, and there are no discounts.
• Businesses in Ireland are billed in euro, at a fixed price list: €50 / €95 / €175 a month for Get Online / Get Leads / Get Booked, or €500 / €950 / €1,750 a year. It is a set list, not a conversion, so it doesn't move with the exchange rate. Your currency is set when your site is ordered, and it is shown on your payment page and on every invoice.
• Payments are taken by card through Stripe, our payment provider. Card fees are our cost, not yours. You can update your card, change plan, switch between monthly and annual, or cancel in your billing portal at any time (section 5 explains how a plan change works).
• Prices are as published on littleweblab.com. Right now we are not VAT registered, so the price you see is the price you pay. If that changes, we will give you at least 30 days' notice before any VAT is added.
• We can change a plan's price, but only with at least 30 days' notice by email, and never within a period you've already paid for. If you don't like the new price, you can cancel before it takes effect.
• Everything needed to run your site is in the fee. If something would ever cost extra (a paid add-on you ask for, a domain with an unusually high renewal price), we tell you first and you decide. We never quietly add a bill.

5. Changes to your site and fair use

Everyday changes are unlimited and included. Text, photos, opening hours, prices, holiday notices, swapping a section, updating a service — send them however suits you (WhatsApp, email, the dashboard) and we'll make them within 3 working days. No meters, no per-change fees.

What counts as a new job rather than an everyday change: a brand-new page or section that doesn't exist yet, a redesign or new look, a new feature that belongs to a higher plan, or a complete change of direction for the business. For those there are two routes and no third: move up a plan, or tell us about it through the “Need something more?” form. Nothing happens until you say yes.

Changing plan. You can move up or down a plan, or between monthly and annual, yourself in your billing portal at any time — we're told straight away. Moving up starts immediately: you pay the difference for the rest of your current period, and we then set up the new plan's features for you and tell you when they're ready (for Get Booked we may need a few details from you, such as access to your booking tool). Moving down, or from annual to monthly, takes effect at the end of the period you've already paid for. Until then you keep everything you have, and no refund is due for that period; when the change takes effect, we remove the features that belong to the higher plan.

Fair use. “Unlimited” means what it says for a normal small business. If a request pattern becomes unreasonable (for example, several changes a day, every day, or asking us to act as a general design or marketing department), we'll talk to you about a plan that fits before we do anything else.

6. Cancellation and cooling-off

Monthly plans. Cancel any time, for any reason, in your billing portal or by emailing us. Your site stays live to the end of the month you've paid for, and no further payments are taken. No notice period, no exit fee.

Annual plans. Cancel any time; your site stays live to the end of the year you've paid for. We don't refund the remaining months of an annual plan.

Changed your mind? One rule. If you tell us within 14 days of your first payment that you'd rather not go ahead, we refund that payment in full and take the site down. After those 14 days there are no refunds and no part-refunds — including on a year already paid.

We can end the agreement too, with 30 days' notice, or immediately if you break these terms in a serious way (for example, using the site for something illegal). If we end it for our own reasons, we refund any period you've paid for but not received, and section 8 still applies — your web address and content go with you.

7. If you stop paying

We don't hold sites hostage, but we do need to be paid. If a payment fails:

• Days 1–7: nothing changes. Stripe retries your card automatically and emails you. Your site stays live.
• Day 7: if it still hasn't gone through, we get in touch to help sort it — usually it's just an expired card.
• Day 14: we email you to say the date the site will pause — day 30, and never less than 14 days after that email — and how to fix it (usually an updated card). Your site stays live.
• Day 30 (or the date in our day-14 notice, if later): your site is replaced with a simple holding page. Nothing is deleted — your content, your enquiries and your domain all stay exactly where they are.
• Day 45: we email you a final notice with the date your plan will end if it's still unpaid — day 60, and never less than 14 days after the notice.
• Day 60 (or the date in the final notice, if later): if it's still unpaid, your plan ends and section 8 applies in full — your domain is handed over to you, your enquiries are sent to you, and your data is deleted 30 days after the plan ends.
• Pay the outstanding amount at any point before your plan ends and the site comes straight back.
• If your plan ends this way, the unpaid amount is written off — we never chase it or charge your card for it later.
• Your domain is never withheld over money. If you decide to leave instead, section 8 applies in full even while a payment is outstanding.

8. Your web address and your content

• Your web address stays registered to you. If you already have one, it stays exactly where it is — we never ask you to move it. From go-live we look after its settings (its DNS) on our own systems, and copy your email settings across and check them, so your email keeps working.
• If you don't have one, after your first payment we buy one in your name, for a year, renewing automatically, with the renewal inside your fee. You are the registered owner from the first day and can move it elsewhere at any time without needing our permission. We hold the account it sits in so we can handle renewals and settings for you.
• When you leave, we hand it over — or transfer it to wherever you ask — free of charge, within 14 days of your plan ending, and remove our access. It is never withheld, for any reason, including money owed. From then on you pay the renewal (typically £8–£15 a year) yourself, or through whoever manages your next site.
• What we don't do: we don't host email accounts, and we can't recover a web address whose login nobody can find. If that happens we'll buy you a fresh one instead.
• Your content is yours — your words, photos, logo, reviews and customer enquiries. On leaving we hand over a copy of the site's content, a static copy of the site's pages and a spreadsheet of the enquiries it received within the same 14 days, in a form that any web developer can use. The features that run on our systems (forms, lead alerts, the dashboard, automatic emails) stop working when you leave, because they live on our accounts, not yours. Your booking tool (Get Booked) is in your name, so it carries on regardless.
• We keep your content, your enquiries and your account for 30 days after your plan ends, in case you need anything or want to come back, then delete them — except our customer record for you (business name, contact details, the dates, what you paid and our notes), which we keep for 6 years for tax and in case of a legal claim, then delete (personal data is handled as set out in section 12). This only happens when a plan ends — including a plan that ends after 60 days unpaid and a final notice (section 7). A late payment on its own never deletes anything.

9. Our design and intellectual property

• The design of your site, the code, and the tools and systems we use to build and run it stay ours. You have a licence to use them for your site for as long as you're on a plan.
• When you leave, you keep your content (section 8) and may reuse the look of your site elsewhere. You may not resell or copy our systems, and the features that run on our platform aren't part of what's handed over.
• We may show your site in our portfolio and say you're a client. Tell us if you'd rather we didn't.
• A small “Made by Little Web Lab” line sits in the site footer. If you'd rather not have it, ask.

10. Availability and support

• Your site is hosted on a large global network (Cloudflare) built for very high uptime. We aim for your site to be available all the time, but we can't promise a specific percentage — no host can, and we won't pretend otherwise.
• Support hours: Monday to Friday, 9am to 5:30pm, excluding English bank holidays.
• Change requests: actioned within 3 working days.
• Site down: we treat it as urgent and start fixing it the same business day we know about it. If it goes down out of hours, message us and we'll pick it up first thing.
• Contact us on WhatsApp, by email, or through your dashboard.
• Now and then we need to update the systems behind your site. Where that means a short pause, we do it outside business hours and it usually takes minutes.

11. Liability

• We build and look after your site with reasonable care and skill.
• We're not responsible for things outside our control — an outage at a hosting, domain, payment, booking or email provider; a change to Google's search results; a problem caused by content or details you gave us; or a change you asked us to make.
• We're not liable for knock-on losses: lost business, lost profit, lost bookings, or damage to reputation.
• Where the law allows, our total liability to you, for anything arising in a 12-month period, is capped at the fees you paid us in that period.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else the law says can't be limited.
• These terms are for businesses. If you are a consumer, your statutory rights are not affected.

12. Your data and your customers' data

• Our Privacy Policy explains what we do with data about you.
• Enquiries, quote requests and bookings that come through your site belong to you. You are the “controller” of that data and we process it on your behalf, under our Data Processing Annex — a one-page document listing the providers we use and the rules we follow. It forms part of these terms; read it at any time at littleweblab.com/privacy/data-processing/, or ask [email protected] for a copy.
• In short: we only use your customers' data to run your site and deliver their messages to you, we keep it for 24 months from the day it arrives then delete it, and we delete it on request or when you leave.

13. Changes to these terms

If we update these terms we'll change the date at the top and email you about anything that matters. If a change makes things worse for you and you don't want to accept it, you can cancel before it takes effect and section 6 applies.

14. Governing law

These terms are governed by the law of England and Wales, and any dispute goes to the courts of England and Wales. If you're in Ireland or elsewhere, nothing here takes away rights you have under your own local law.

15. Contact

Anything unclear? Email [email protected], or call or WhatsApp the number on our contact page — one number does both. We're happy to talk it through.

16. Legal notice

Little Web Lab is the trading name of Nedas Mikelionis, a sole trader. Address for service of documents: 3 Tattershall Road, Boston, Lincolnshire, PE21 9JG, United Kingdom. Email: [email protected].